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Our Terms & Conditions Explained

When you open an account with gojek200, you're entering into an agreement that shapes how deposits and withdrawals work, how your data stays secure, and what happens if…

Account ownership and accessPayment and withdrawal rulesData and account securitySupport and dispute resolution
gojek200 Our Terms & Conditions Explained
GETTING HELP WITH TERMS

How to Reach Us About Your Account

If you have questions about how our terms apply to your account, or if you need to report a dispute, we've made it simple to reach…

Live Chat Support Open the chat widget in the bottom-right corner of your account dashboard.
Email Help Desk Send questions to [email protected] with your account ID and transaction date.
Account Settings Your full terms document, payment history and account record are stored in Settings >…
SAFEGUARDING YOUR DETAILS

How We Protect Your Data Under These Terms

Our terms include a data-handling section that explains what information we collect when you register, deposit and play. We use encryption to secure your payment details and login credentials.

Encryption & Security

All deposits via DANA, OVO, GoPay and QRIS are transmitted over encrypted channels. Your password is hashed and never stored in plain text. Two-factor authentication is available in account settings.

Data Retention

We keep your account record, transaction history and betting data for seven years after your last activity, as required by local law. You can request deletion of non-essential personal data anytime.

Privacy Requests

Email [email protected] with 'Data Request' in the subject line. We'll provide a copy of all data associated with your account within 14 days.

Cookie Management

We use functional cookies to track session login, preference cookies to remember your table choice, and analytics cookies to spot fraud patterns. Manage all three in your browser's privacy settings.

Account Closure

Close your account in Settings > Account > Close Account. Your login is deactivated immediately; your history remains for seven years as per our terms and local law.

Contact for Changes

If you spot an error in your stored data or want to update contact information, use the chat widget or email [email protected] with your account ID and the change you need.

Questions About Your Rights and Obligations

Players often ask how our terms cover specific scenarios — what happens if you forget your password, whether you can transfer your account, how disputes are handled, and what restrictions apply to withdrawals. Below are the answers we give most often, written plainly.

No. Your account is personal and non-transferable. Sharing your login violates our terms and voids any payouts made from that shared session. If you think someone else has accessed your account, change your password immediately and contact [email protected] with your account ID.

Use the 'Forgot Password' link on the login page. We'll send a reset link to the email on file. If you no longer have access to that email, contact live chat or email [email protected] with your account ID, and we'll verify your identity before resetting.

Withdrawals depend on local law. Once verified, your account can process one withdrawal per day, with a minimum of Rp 50,000. Maximum per transaction is 50 million rupiah; larger amounts may require additional identity verification.

Payouts via DANA, OVO, GoPay and QRIS usually land in your wallet within 5 minutes. Bank transfers may take 1-3 hours depending on your bank's clearing speed. We'll show you the exact timeline when you hit the withdrawal button.

Log all disputes in your account under Support > Dispute. Include the date, amount, and game or payment reference. We'll investigate within 48 hours and reply via the same channel. If unresolved, escalate via email to [email protected] with screenshots and your transaction ID.

Yes. Go to Settings > Account > Legal to download your full terms document, transaction history and account activity report as a PDF. Keep copies of these for your records.

If the platform shuts down, we'll notify you 30 days in advance and process all outstanding withdrawals. Your data will be retained for the full seven-year period required by local law, then securely deleted. We maintain a reserve fund to cover all player balances in this event.